Sign Up

Chumba Casino Terms & Conditions

Effective Date: September 17, 2026

Please read these Terms and Conditions ("Terms") carefully before using the Chumba Casino website (the "Platform" or "Website"). By accessing, registering an account, or using the Platform, you accept and agree to be bound by these Terms. If you do not agree to these Terms, you must not use or access the Platform.

The Platform is operated by VGW Malta Limited, a company incorporated in Malta (Company Registration Number C 56535), with its registered office at Trident Park, Notabile Gardens, No6. – Level 3, Central Business District, Mdina Road, Zone 2 Birkirkara CBD2010 Malta ("VGW", "we", "us", or "our"). VGW Holdings Limited and its subsidiaries form the VGW Group.

PLEASE NOTE: THESE TERMS INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ THE "DISPUTE RESOLUTION" SECTION CAREFULLY.

1. Acceptance of Terms

By registering a Player Account, purchasing Gold Coins, participating in any Sweepstakes, or playing Games on the Platform, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy and Sweeps Rules. We reserve the right to amend these Terms at any time. Material changes will be communicated to you via the Platform or email. Continued use of the Platform after such changes constitutes acceptance of the new Terms.

2. Eligibility

To use the Platform, you must meet the following eligibility criteria:

  • You must be at least twenty-one (21) years of age, or the legal age of majority in your jurisdiction of residence, whichever is higher.
  • You must be a resident of the United States (excluding the states of Washington, Michigan, and Idaho) or Canada (excluding the province of Quebec). Accessing the Platform from a restricted jurisdiction is strictly prohibited and a violation of these Terms.
  • You are not a person on any US Government list of prohibited or restricted parties, or subject to international sanctions.
  • You are participating as an individual, and not on behalf of a company, group, or third party.
  • You do not have a pre-existing Player Account that has been closed by us for a violation of these Terms.

If we discover that you do not meet these eligibility requirements, we reserve the right to immediately suspend or close your Player Account, void any Sweeps Coins, and cancel any pending prize redemptions.

3. Your Player Account

3.1 Registration

To participate in Games, you must register for a single Player Account. You agree to provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, and email address. You must update this information promptly if it changes.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials (username and password) and for any activities that occur under your Player Account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We strongly recommend enabling Two-Factor Authentication (2FA) if available. VGW will not be liable for any loss or damage arising from your failure to protect your login credentials.

3.3 Single Account Policy

You are permitted to open only one (1) Player Account. Opening multiple accounts under different names, email addresses, or IP addresses is strictly prohibited. If we determine that you have opened multiple accounts, we reserve the right to close all of your accounts, void any accumulated Gold Coins and Sweeps Coins, and ban you from the Platform.

4. Virtual Currencies: Gold Coins & Sweeps Coins

Chumba Casino utilizes a dual virtual currency system consisting of "Gold Coins" and "Sweeps Coins."

4.1 Gold Coins

Gold Coins are virtual social tokens used solely to play Games for entertainment purposes. Gold Coins hold no real-world monetary value, cannot be transferred to other players, and cannot be redeemed for cash, prizes, or any item of value. Gold Coins can be acquired through free daily bonuses, promotional offers, or purchased in packages using real money. Purchases of Gold Coins are final and non-refundable.

4.2 Sweeps Coins

Sweeps Coins are sweepstakes entry tokens. They cannot be purchased directly. Sweeps Coins are provided entirely for free via the following methods:

  • As a free promotional bonus with the purchase of specific Gold Coin packages.
  • Through free daily login bonuses.
  • By participating in Chumba Casino social media giveaways and competitions.
  • Via the Alternative Method of Entry (AMOE), which involves sending a handwritten request by postal mail according to the strict formatting guidelines outlined in our official Sweeps Rules.

Sweeps Coins can be used to play Games in "Sweeps Mode." Sweeps Coins won through gameplay (and subject to playthrough requirements) may be redeemed for cash prizes or digital gift cards.

5. Game Rules and Play

All Games are played using either Gold Coins or Sweeps Coins. The rules, payouts, and Return to Player (RTP) percentages for each Game are available within the "Game Rules" or "Information" section of the specific Game.

We reserve the right to add, remove, or modify Games at our sole discretion. In the event of a technical malfunction, system error, or software bug during a Game, all gameplay and payouts for that specific round will be declared void. Any virtual currency deducted during the malfunctioning round will be refunded to your Player Account.

6. Verification and KYC (Know Your Customer)

Before you can redeem any Sweeps Coins for prizes, or at any time deemed necessary by VGW for security or regulatory compliance, you must complete our verification process. This process may require you to provide:

  • A valid government-issued photographic identification (e.g., Driver's License, Passport, State ID).
  • Proof of residential address dated within the last 90 days (e.g., utility bill, bank statement).
  • A live "selfie" or facial biometric scan to match your identification.
  • Proof of ownership for any payment method used to purchase Gold Coins (e.g., a photo of the credit card showing the first 6 and last 4 digits).

We use trusted third-party providers to conduct these checks. Failure to complete verification within the requested timeframe, or providing false or altered documents, will result in the forfeiture of your Sweeps Coins and the permanent closure of your Player Account.

7. Prize Redemption Rules

If you choose to redeem eligible Sweeps Coins for prizes, the following rules apply:

  • Wagering Requirement: Sweeps Coins must be played through at least once (1x) on our Games before they become eligible for redemption. Sweeps Coins received as bonuses or via AMOE cannot be redeemed until this requirement is met.
  • Minimum Redemption Limits: The minimum redemption threshold is 100 eligible Sweeps Coins for Cash Prizes (via Bank Transfer, Skrill, or Chumba Prepaid Mastercard) and 10 eligible Sweeps Coins for Digital Gift Cards (via Prizeout).
  • Maximum Redemption Limits: Depending on your jurisdiction (e.g., New York, Florida), the maximum redemption value for a single sweepstakes play or per day may be capped by state law (typically $5,000 per day). Please review our Sweeps Rules for specific state caps.
  • Processing Time: While we aim to process redemptions quickly, please allow up to 10 business days for verification and processing. Bank transfers may take additional days depending on your financial institution.
  • Name Matching: Prizes will only be paid out to accounts or payment methods that match the verified legal name on your Chumba Casino Player Account.

8. Prohibited Conduct

You agree not to engage in any of the following prohibited activities. Engaging in these activities will result in immediate account termination and forfeiture of all virtual currency:

  • Using automated scripts, bots, spiders, or any software to cheat, interact with, or scrape the Platform.
  • Using a VPN, proxy, or other methods to obscure your true IP address or physical location to bypass geo-restrictions.
  • Exploiting bugs, glitches, or vulnerabilities in the Platform or Games for unfair advantage.
  • Colluding with other players, sharing accounts, or transferring Gold Coins or Sweeps Coins between accounts.
  • Using stolen payment methods, initiating fraudulent chargebacks, or engaging in money laundering activities.
  • Harassing, threatening, or abusing Chumba Casino customer support staff or other players.
  • Attempting to hack, decipher, decompile, or reverse engineer any software comprising the Platform.

9. Intellectual Property

All content on the Platform, including but not limited to the Chumba Casino name, logos, game designs, graphics, text, software, audio, and visual elements, are the exclusive intellectual property of VGW Group or its licensors. These Terms do not grant you any rights, title, or interest in our intellectual property. You may not copy, reproduce, distribute, or create derivative works from our content without our express written permission.

10. Responsible Social Gameplay

Chumba Casino is committed to promoting responsible social gameplay. We provide various tools to help you manage your play, including:

  • Purchase Limits: You can set daily, weekly, or monthly limits on the amount of money you can spend on Gold Coin packages.
  • Play Limits: You can restrict the amount of Gold Coins or Sweeps Coins you can play within a certain period.
  • Time-Outs: You can take a temporary break from the Platform (e.g., 1 day, 7 days, 30 days).
  • Self-Exclusion: If you feel your play is becoming problematic, you can request a long-term or permanent self-exclusion, which will block your access to the Platform entirely.

To access these tools, visit the "Responsible Social Gameplay" section in your account settings or contact customer support.

11. Warranties and Disclaimers

THE PLATFORM, GAMES, AND ALL RELATED SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. VGW DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, error-free, completely secure, or free from viruses or other malicious code. We do not guarantee that the results obtained from using the Platform will meet your expectations.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VGW, ITS DIRECTORS, EMPLOYEES, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, REGARDLESS OF THE CAUSE OF ACTION (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

IN NO EVENT SHALL VGW'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE PLATFORM EXCEED THE AMOUNT YOU HAVE PAID TO VGW FOR GOLD COIN PURCHASES IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100 USD), WHICHEVER IS GREATER.

13. Indemnification

You agree to indemnify, defend, and hold harmless VGW, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your breach or alleged breach of these Terms.
  • Your use of or access to the Platform.
  • Your violation of any applicable laws, regulations, or third-party rights.
  • Any fraudulent activity, misrepresentation, or unauthorized use of payment methods associated with your Player Account.

14. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY AS IT IMPACTS YOUR LEGAL RIGHTS AND HOW DISPUTES ARE RESOLVED.

14.1 Initial Dispute Resolution

We aim to resolve most concerns quickly and to the player's satisfaction through our customer support team. Before initiating any formal legal proceeding, you agree to first contact our support team via the Help Center and attempt to resolve the dispute informally for at least thirty (30) days.

14.2 Binding Arbitration

If the dispute cannot be resolved informally, you and VGW agree that any claim, dispute, or controversy arising out of or relating to these Terms, the Platform, or your Player Account shall be resolved exclusively through final and binding arbitration, rather than in court. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.

14.3 Class Action Waiver

YOU AND VGW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a class or representative proceeding.

14.4 Opt-Out Provision

You have the right to opt-out of this binding arbitration provision within thirty (30) days of your initial acceptance of these Terms by sending a written notice of your decision to opt-out to VGW's legal department. If you opt-out, the dispute resolution provisions outlined above will not apply to you.

15. Account Suspension and Closure

We reserve the right to suspend or close your Player Account at any time, for any reason, without notice or liability. Common reasons for closure include, but are not limited to, violations of these Terms, failure to pass verification checks, suspected fraud, or inactivity (an account is deemed dormant if not logged into for 12 consecutive months). Upon closure of your account by us for a breach of these Terms, any remaining Gold Coins and Sweeps Coins will be forfeited.

You may also request to close your Player Account at any time by contacting our customer support team.

16. Third-Party Links and Content

The Platform may contain links to third-party websites, applications, or content that are not owned or controlled by VGW. We are not responsible for the content, privacy policies, or practices of any third-party websites. You access such links at your own risk, and we encourage you to review the terms and policies of any third-party site you visit.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, the remaining provisions of these Terms will remain in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

18. Governing Law

These Terms, and any dispute arising out of or related to them or the Platform, shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles, subject to the mandatory laws of your jurisdiction of residence where applicable.

19. Entire Agreement

These Terms, together with our Privacy Policy, Sweeps Rules, and any specific rules for individual Games, constitute the entire agreement between you and VGW regarding your use of the Platform, superseding any prior agreements, communications, or understandings (whether written or oral) between you and us.

20. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us through the following methods:

  • Help Center: Submit a ticket via the Support Portal.
  • Mailing Address (Corporate): VGW Malta Limited, Trident Park, Notabile Gardens, No6. – Level 3, Central Business District, Mdina Road, Zone 2 Birkirkara CBD2010 Malta.
Return to Homepage