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Chumba Casino Privacy Policy

Effective Date: September 2026

At VGW (including "VGW Holdings Limited", "VGW Group", "We", "Us", or "Our"), we are deeply committed to maintaining transparency and protecting the privacy of our customers. VGW operates the Chumba Casino website and any subdomains, subpages, successor sites, or any application accessible via our website (collectively, the "Website"). We understand that when you use our services, you place your trust in us, and we take the responsibility of protecting and respecting your privacy seriously.

This Privacy Policy ("Privacy Policy") explains how VGW collects, uses, maintains, and shares information collected from the Website. We are committed to complying with obligations under all applicable North American data privacy laws, including, but not limited to, the California Consumer Privacy Act ("CCPA") (including the California Privacy Rights Act ("CPRA")), the Virginia Consumer Data Protection Act, the Colorado Privacy Act, the Florida Digital Bill of Rights, the Oregon Consumer Privacy Act, the Texas Data Privacy and Security Act, the Utah Consumer Privacy Act, and the Canadian Personal Information Protection and Electronic Documents Act.

Please read this Privacy Policy carefully to understand our practices regarding your Personal Information. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.

1. Definitions

To ensure clarity throughout this document, the following terms have specific meanings:

  • Aggregate Information: Means information about groups or categories of customers, which does not identify and cannot reasonably be used to identify an individual customer. We use this data to understand trends and improve our services.
  • Anonymous Information: Means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual. When anonymous information is directly or indirectly associated with personal information, the resulting information is also treated as Personal Information.
  • Personal Information: Means any information about you, whether it is true or not, that can reasonably be used to identify you, or otherwise make you identifiable. This includes, but is not limited to, your name, contact details, identification documents, and financial data.
  • VGW: Means VGW Holdings Limited and any applicable subsidiaries, including VGW Malta Limited, VGW GP Limited, VGW Games Limited, VGW Administration Malta Limited, VGW US, Inc., VGW Luckyland Inc., VGW Holdings US Inc., and VGW Canada Inc., that forms the VGW Group and may collect, use, maintain, and disclose information collected from the Website as applies to this Privacy Policy.

2. Data Controller

The business responsible for managing data collected through your use of the Website (including any data you may provide through the Website when you purchase a product or service, register an account, or take part in a promotion or competition) is VGW Malta Limited, having its registered address at Trident Park, Notabile Gardens, No6. – Level 3, Central Business District, Mdina Road, Zone 2 Birkirkara CBD2010 Malta.

3. Type of Information We Collect

In order to provide you with the best possible experience on Chumba Casino, we collect various types of information when you interact with our platform. The information we collect falls into the following categories:

3.1 Information You Provide to Us

  • Account Information: When you register for an account, we may collect your first name, last name, email address, date of birth, residential address, and phone number.
  • Verification Information: To comply with legal obligations and ensure the security of our platform, we may require government-issued identification (such as a driver's license or passport), proof of address (such as a utility bill), and a facial image or "selfie" to verify your identity.
  • Transaction Information: If you choose to purchase Gold Coins or redeem Sweeps Coins, we collect details related to the transaction. This may include partial credit card numbers, bank account details, billing address, and the history of your purchases and redemptions. (Note: We do not store full credit card numbers on our servers; these are processed securely by our trusted payment gateways).
  • Communications: We collect information when you contact our customer support team, participate in surveys, engage with us on social media, or otherwise communicate with us. This includes transcripts of live chats, email correspondence, and phone recordings (which may be recorded for quality and training purposes).

3.2 Information Collected Automatically via Technology

As you navigate through and interact with our Website, we use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Usage Data: Information about your interaction with the Website, such as the pages you view, the games you play, the duration of your sessions, the links you click, and the times and dates of your visits.
  • Device Information: We collect information about the device you use to access the Website, including the hardware model, operating system and version, unique device identifiers (such as Apple IDFA or Google Advertising ID), browser type, and screen resolution.
  • Location Data: We may collect your general location information (such as your city or state) inferred from your IP address. If you access our platform via a mobile device, we may also collect precise geolocation data with your explicit consent, ensuring you are playing from an eligible jurisdiction.

3.3 Information from Third Parties

We may receive Personal Information about you from third-party sources, such as identity verification services, fraud prevention agencies, and payment processors. We use this information to supplement the data we collect directly from you, primarily to verify your identity, process transactions securely, and prevent fraudulent activity.

4. How We Use Collected Information

We use the information we collect for various business and commercial purposes, including:

  • Providing and Maintaining the Service: To create and manage your account, facilitate purchases and redemptions, allow you to participate in games and sweepstakes, and deliver the core functionality of Chumba Casino.
  • Customer Support: To respond to your inquiries, resolve technical issues, provide assistance with your account, and improve our customer service processes.
  • Security and Fraud Prevention: To verify your identity, age, and location; to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities; and to enforce our Terms and Conditions.
  • Personalization and Improvement: To understand how our players use the Website, to develop new games and features, to personalize your experience by showing content tailored to your preferences, and to perform internal analytics and research.
  • Marketing and Communications: To send you promotional emails, newsletters, special offers, and information about upcoming events or challenges, provided you have opted in to receive such communications. You may opt out of marketing communications at any time.
  • Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, including anti-money laundering (AML) and Know Your Customer (KYC) requirements, and to respond to lawful requests from governmental or regulatory authorities.

5. Cookies and Tracking Technologies

We and our third-party partners use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our Website. Cookies are small data files stored on your device that help us operate the Website efficiently and enhance your experience.

We use the following types of cookies:

  • Strictly Necessary Cookies: Essential for the website to function properly, such as allowing you to log in securely and manage your privacy preferences.
  • Performance and Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site.
  • Functional Cookies: Enable the website to provide enhanced functionality and personalization, such as remembering your language preferences.
  • Targeting/Advertising Cookies: Set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

You can manage your cookie preferences through your browser settings or by utilizing the "Your Privacy Choices" link on our Website. Please note that disabling certain cookies may affect the functionality of the Website.

6. How We Share Information

We do not sell your Personal Information to third parties for their direct marketing purposes. However, we may share your information in the following circumstances:

  • Service Providers: We share information with trusted third-party vendors, consultants, and service providers who perform services on our behalf. This includes payment processing, identity verification, customer support software, data analytics, email delivery, and hosting services. These providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
  • Affiliates within the VGW Group: We may share your information with our subsidiaries and affiliated companies to provide shared services, streamline operations, and offer a cohesive experience across our platforms.
  • Legal and Regulatory Authorities: We may disclose your information if required to do so by law, regulation, subpoena, court order, or other legal process. We may also share information with law enforcement or regulatory bodies to protect the rights, property, or safety of VGW, our players, or others, or to investigate suspected fraud or illegal activity.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

7. Your Privacy Rights

Depending on your location and applicable privacy laws (such as the CCPA/CPRA in California), you may have certain rights regarding your Personal Information:

  • Right to Know / Access: You have the right to request a copy of the specific pieces of Personal Information we have collected about you, as well as information about our data collection and sharing practices.
  • Right to Delete: You have the right to request the deletion of your Personal Information, subject to certain legal and regulatory exceptions (such as our obligation to retain records for anti-money laundering purposes).
  • Right to Correct: You have the right to request that we correct any inaccurate Personal Information we hold about you.
  • Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your Personal Information for targeted advertising purposes.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not be denied services or charged different prices.

To exercise any of these rights, please submit a request through our Privacy Webform located in the Help Center, or contact our customer support team. For your protection, we will verify your identity before fulfilling your request.

8. Data Security

We implement a variety of reasonable technical, administrative, and physical security measures to protect your Personal Information from unauthorized access, loss, misuse, alteration, or destruction. This includes the use of 256-bit SSL encryption for data transmission and restricted access controls for our databases.

While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to practice good security habits, such as using a strong, unique password for your Chumba Casino account and enabling two-factor authentication.

9. Data Retention

We retain your Personal Information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we are required by financial and gaming regulations to retain certain transaction and verification records for a minimum period of time even after an account is closed.

Once your information is no longer needed for its intended purpose or required by law, we will securely delete or anonymize it.

10. Minors

The Website and our services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect or solicit Personal Information from anyone under the age of 21. If we discover that we have inadvertently collected Personal Information from a minor, we will take immediate steps to delete that information and close the associated account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on this page and updating the "Effective Date" at the top. In some cases, we may provide additional notice, such as sending an email or displaying a prominent banner on the Website. We encourage you to review this policy periodically.

12. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following methods:

  • Help Center: Visit our support portal at Chumba Casino Help Center to submit a ticket.
  • Privacy Webform: Submit a dedicated privacy request via our Privacy Webform.
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